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General Shipping Information

Orders placed by 2:00 p.m. EST will be processed the same day.

  • If you have already placed an order and would like to change your shipping choice, please call us at 1.866.739.8477 between 9 a.m. and 5 p.m. EST, Monday through Friday.
  • When filling out shipping address, include all apartment numbers (if applicable) and a full zip code.
  • All orders are shipped from Cleveland, Ohio. Ohio customers need only to select standard to receive their order the next business day.
  • Orders are shipped via UPS or USPS. For free shipping promotions, we will select the carrier.
  • Any orders returned to us as “undeliverable” or “refused” are subject to a 15% restocking fee. Orders cancelled after shipment will also be charged a 15% restocking fee. Original shipping charges will not be refunded.
 
Standard Ground
3 Day
Next Day

Delivery times
1-5 days, weekends excluded
2-5 days, Sundays excluded
1-2 days, weekends and holidays excluded. Orders placed after 2 p.m. EST on Thursday will be delivered on Monday.

Delivery exclusions
 
 
Some rural areas not available.

Ship to P.O. box?
Yes
No
Yes

Ship to APO addresses?
Yes
No
No

Tracking info
Yes
Yes
Yes

Signature required?
Apartment addresses only
Apartment addresses only
Apartment addresses only

For more shipping information, please view our Frequently Asked Questions.