Ambiance Wins World Class Customer Service Award
 Smart Business held its annual World Class Customer Service Awards on Wednesday, June 17, 2009. The magazine recognizes businesses that excel at raising the bar for customer service at this prestigious event, held at Executive Caterers at Landerhaven. Award winners for 2009 included the Cleveland Cavaliers, Ritz Carlton Hotel, Shearer’s Foods, Inc., and Ambiance, the Store for Lovers.
For the third year in a row, Smart Business honored Ambiance for its customer service, and this year, awarded Ambiance one of the eleven top honors in customer service excellence. Ambiance is one of only four companies, and the only retailer, to be honored all three years the awards have been handed out.
Since 1981 , Ambiance has been dedicated to providing an exquisite shopping experience to our customers. We have focused on making sure that our customers are made to feel comfortable, welcome and appreciated. We are constantly looking for new and better ways to provide you with the kind of great customer service that seems to be a lost art these days.
 Our guiding policy when it comes to training is 'Think Like a Customer'. Without being able to empathize with your wants, needs and desires, we cannot give you the best experience possible.
- We established a list of mandatory customer service standards.
- All of our store employees must complete a 6-week training program, culminating in a 22-page exam, before they earn the title of 'Certified Romance Consultant'.
- We utilize a shopping service to make sure the customer service standards are met.
- We keep open lines of communications with our customers. Between emails, phone calls, letters and comments in the store, we always listen to you.
We are very proud of this award. And we realize that it is only achievable because of you; our customers. Your input, your openness, your loyalty have inspired us, and taught us how to make sure you get the most out of your visit to Ambiance. Without our great relationship we couldn't have made it this far!
So please continue to give us your feedback! We love to hear the good so we can pass it on to the appropriate people and we need to hear the bad so we can continuously improve your experience at Ambiance, the Store for Lovers!
Our e-mail address is: custserv@ambiance.com
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